General Non-Technical

For the Professional and Enterprise editions of screen-scraper what upgrades am I entitled to?

If you license the professional or enterprise edition of screen-scraper today you are entitled to major and minor upgrades for that particular edition forever at no cost. It's possible that we'll change this policy down the road, but that's how it stands today.

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How does screen-scraper licensing work?

There are three editions of screen-scraper: Basic and Professional. The Basic Edition is completely free. It costs nothing and never will. The Professional and Enterprise Editions carry a licensing cost, which cost can currently be found here.


Our screen-scraper Professional and Enterprise Editions are licensed on a per machine basis. A single instance of screen-scraper can scrape as many sites as the underlying hardware allows (i.e., we don't charge per site scraped).


For the Enterprise Edition, we do allow a single license to be used for two machines under certain circumstances. If you have one machine you use for development, and another used for production/deployment, it is acceptable to use the same license for both machines.


For a copy of the screen-scraper Professional and Enterprise Editions license please see our online copy here.


We offer discounts to students and academic institutions. Please contact us directly if this is of interest.


We also offer volume discounts, as follows:


5-10 licenses: 10% discount
11-15 licenses: 20% discount
16+ licenses: 30% discount

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I've just purchased a screen-scraper license. How do I register it in my local copy of screen-scraper?

When you purchased your license you would have entered in an email address. This address is used to unlock your local copy of screen-scraper. To do that, simply select "Enter registration information" from the "Options" menu, then enter that email address.

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I'd like to have an offline copy of your documentation. Could you provide me with one?

We have a full offline version of our site in a zip file (which may be somewhat dated) here. Simply download it, decompress it, and open the index.html file.

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How do I upgrade from version 3.x to version 4?

In order to upgrade from version 3.x to version 4, you'll need to install version 4 fresh using one of our installers, accessible from this page. This is necessary because we're now using an upgraded version of the Java Runtime Environment, which can't be upgraded using the normal "Check for updates..." method of upgrading within screen-scraper.

Those who licensed screen-scraper Professional Edition prior to the release of version 4.0 are entitled to a free upgrade. Please note that version 4.0 of the Professional Edition lacks some features that were available in version 3.0 (and subsequent alphas). If you licensed screen-scraper Professional Edition before version 4.0 was released, just send us a support request indicating such. As part of this upgrade you'll be entitled to a license for screen-scraper Enterprise Edition, but will not be entitled to the phone and email support that current licensees of the Enterprise Edition get.

Steps to upgrading to version 4.0 from any version 3.x or below.

1. Make a back up of your existing installation and export your scraping sessions and scripts by following instructions here.

2. For Windows users, uninstall the old version version using Add/Remove Programs in the Control Panel.

3. Download and install the latest version from this page.

4. Import your work into your new installation following instructions on the lower half of this page.

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